Handbook

Please read your member handbook to learn about your benefits. You’ll find:

  • Important phone numbers
  • How to get health care services
  • Your rights and responsibilities as a member
  • Which services are covered and which are not
  • How to get help with appointments
  • How to find a doctor or a pharmacy
  • And more

You also can get member materials in other languages or formats. We provide these at no cost. Just call Member Services Monday through Friday, 8 a.m. to 7 p.m. Eastern.

Medicaid at 1-800-441-5501
Comprehensive Long Term Care at 1-844-645-7371
Florida Healthy Kids at 1-844-528-5815



Member Handbooks

Medicaid Comprehensive Long Term Care 2019 Handbook - English | Spanish

Florida Healthy Kids 2019 Handbook - English | Spanish