Medicaid

Thank you for choosing Aetna Better Health of Florida for your health coverage

Our focus is on helping you be healthy. Anytime you have questions, just call Member Services. We’re here Monday through Friday from 8 a.m. to 7 p.m. Eastern at 1-800-441-5501, TTY 711. Member Services can help you:

  • Choose or change a Primary Care Provider (PCP)
  • Learn about all the services you have covered under managed care
  • Work together with your PCP to keep you well
  • Know your rights and responsibilities as an Aetna Better Health of Florida member
  • Learn about services in your area, and get help when you need it
  • Solve any questions or problems you may have with your care
  • Find your PCP’s office locations and office hours and make appointments
  • Understand our fraud and abuse policies and report any fraud and abuse you find

Your member handbook is your go-to resource

Your member handbook has a wealth of information to help you get the care and services you need. Please take time to look through the handbook to learn about your benefits. You’ll find: 

  • Important phone numbers
  • How to get health care services
  • Your rights and responsibilities as a member
  • Which services are covered and which are not
  • How to get help with appointments
  • How to find a doctor or a pharmacy