Provider portal

Our enhanced, secure and user-friendly web portal is now available. This HIPAA-compliant portal is available 24 hours a day. And it supports the functions and access to information that you need to take care of your patients. Popular features include:

  • Single sign-on – One login and password allows you to move smoothly through various systems.
  • Mobile interface – Enjoy the additional convenience of access through your mobile device.
  • Personalized content and services – After log-in, you will find a landing page customized for you.
  • Real-time data access – View updates as soon as they are posted.
  • Better tracking – Know immediately the status of each claim submission and medical PA request.
  • eReferrals – Go paperless. Refer patients to registered specialists electronically and communicate securely with the provider.
  • Auto-Auths – Depending on the auth type and service location, it is possible to receive an auto-approval on your request.
  • Detailed summaries – Find easy access to details about denied PA requests or claims.
  • Enhanced information – Analyze, track and improve services and processes.
  • Access to Member Care - You can connect to your patients and their care teams. You can access:
    • A real-time listing of your patients
    • Information on your practice
    • Email capability with care managers

SECURE PORTAL LOGIN

Availity Timelines

As of 1/19/2021

  • Payer Spaces
  • Claims Submission Link (Change HealthCare)
  • Contact Us messaging
  • Claims status inquiry
  • Appeals and Grievances
  • Grievance submission
  • Appeal submission
  • Grievance and appeals status

As of 1/22/2021

  • Panel Roster-Panel lookup
  • Reports
  • PDM/ProReports (Provider Deliverables Manager)
  • Ambient (business intelligence reporting)

 Future Functionality Releases

 Q1/2021

  • Prior Authorization-Submission and status lookup

 Q2/2021

  •  Eligibility and Benefits

 Q3/2021

  • Remit PDF
  • Enhanced Panel Roster
  • Enhanced G&A tool

 

  • If you are already registered in Availity, you will simply select Aetna Better Health from your list of payers to begin accessing the portal and all of the above features. (Mention Logging into Availity) 
  • If you are not registered, we recommend that you do so immediately.
  • Click here to learn more about Availity Portal Registration
  • Click here to register
  • For registration assistance, please call Availity Client Services at 1-800-282-4548 between the hours of 8:00 am and 8:00 pm Eastern, Monday-Friday (excluding holidays)